Python Job: Support Engineer (Remote)

Support Engineer

We are looking for a Support Engineer who is interested in solving complex technical problems, working directly with customers, Python programming, and properly structured cloud infrastructure. If you want to be a part of our Global Tech Ops Team and contribute to a very well funded scale-up company, we want to hear from you!

This position is a combination of problem solving and direct customer interaction. We are looking for Support Engineers to help our customers use our platform, which turns the best open source technologies into frustration-free cloud services. Our customers are primarily developers with a good understanding of technology, and, along with our entire development team, you will be helping them succeed using Aiven services.

Requirements

• Customer support: triage, driving support cases to closure, escalation to other teams
• Work with complex open source databases such as PostgreSQL, MySQL, InfluxDB, Redis, as well as other open source data technologies like Kafka, Elasticsearch, Cassandra and Grafana
• Troubleshoot and resolve technical issues with help from the product and DevOps operation teams
• Maintaining internal and external product knowledge bases
• Provide feedback to Aiven sales and product development teams
• Develop internal tools to improve our customer support experience
• Have experience in configuring databases based on hardware specifications
• Able to performance database backups using basic linux tooling
• Know how to setup a monitoring solution and use it to improve database performance
• Able to identify and fix a problematic query
• Previous experience working and troubleshooting Linux environments (Debian, Ubuntu, RHEL, Centos)
• Fluent in English, both written and spoken. This position is customer-facing.

Benefits:

• A dynamic environment in a rapidly growing, international business
• An agile working environment with short decision paths
• Compensation for open-source contributions made in your free time
• Flexible working hours, including remote work
• Paid time off for vacation, personal reasons, illness, parental leaves, and public holidays
• Choose the devices and tools that make you work the best including a mobile phone and subscription
• Grow-with-the-flow with access to an individual learning budget, our Aiven Library, individual coaching, and popular online learning platforms
• Home office furniture and internet stipend for fully-remote Aiveners
• Participation in employee stock option plan
• Our Employee Assistance Program and other wellness programs
• Offices packed with snacks, soft drinks, treats, and fruits
• Comprehensive health insurance including dental and vision benefits
• Travel medical insurance
• Life and AD&D insurance
• Discount programs
• Group RRSP retirement plan

You will be part of a highly-skilled, tight-knit and growing team, making your contribution essential to what is becoming a truly unique success story. If you're interested, send us your application and we'll take it from there.